News and Events
Archive: 2011 | 2010Xentrax Speaking at Telecom 2011
Released: February 14, 2011
Meaning Based Multi-Channel Customer Interaction Analytics
The complexity of managing the customer experience has grown exponentially since the Netscape browser became available to all users in 1994, making the internet accessible to the masses. Gone are the days of agent green screens, tape drive recordings and punch button cash registers. Today, your customers are interacting with you through a web browser, retail store, contact center and even the social web. Join Nick Flaminio of Xentrax as he discusses the challenges associated with and opportunities resulting from new technologies that will not allow you to capture your direct and indirect customer interactions and uncover meaning and intelligence that would otherwise be hidden in these interactions.