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Xentrax has focused exclusively
on software solutions for the Canadian contact
centre marketplace for over a decade. Its management
team has over 40 years of collective experience
in the telecommunications industry, with a special
focus on the competitive market niche of call
centre management.
The Xentrax team has been trained in providing
complete support packages for the solutions
we deliver, customized to meet the needs of
each client. Software upgrades are typically
covered by an annual support agreement, and
our resources are supplemented by expertise
from our development partners when required.
Xentrax makes substantial investments in our
support people, to ensure that your systems
run at capacity.
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In addition to installation, Xentrax
can deliver training in a variety of applications
and modules, and customization of the application
tools we sell. Each engagement is carefully documented,
and covered by a Statement of Work and a contractual
agreement, to ensure that our commitments are
understood and achieved. |
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