Services and 24/7 Support for Call Centres and Contact Centres

Monday May 30, 2011 - Join Xentrax at Contact Centre Canada's 2011 AGM on June 28 at the Ontario Investment & Trade Centre in Toronto :: Monday April 25, 2011 - Join Xentrax at NICE's 2011 User Conference in Las Vegas on May 23 to May 26 :: Friday April 1, 2011 - Come visit Xentrax at ICSA Canada's 2011 Annual Customer Service Conference ::

Designing What’s Right for You - We’re Part of Your Team

Xentrax will help design all aspects of the solution – business case, procurement, design, deployment and on-going support tailored to your needs. Xentrax's solutions are targeted and measured against your objectives and ROI requirements.

Solutions Deployment
The key to successful deployments is preparation. Xentrax prepares for each deployment, testing applications in its lab and staging facility under multiple scenarios and telephony platforms before arriving on site. In order to ensure your deployment is on time and on budget, Xentrax brings a proven implementation methodology comprising of:

Certified and experienced Project Management Professionals (PMBOK)
Project Controls: Detailed Statement of Work, (MS) Project Plan, Detailed Site Evaluation
Clearly defined milestones supported by regular project meetings
In-house testing of applications that replicate customer deployments
On-site implementation and customer product training (employing proven test plans)
Post project assessment review and customer sign-off

Ongoing Support
Xentrax offers flexible maintenance plans including 7 x 24 x 365 designed to go beyond simple break-fix support. Xentrax's maintenance plans include preventative support measures that include regular systems check-ups, and customer wellness visits. Xentrax provides nationwide remote and on-site support. Xentrax tracks all incidences and maintains a knowledge base through our enterprise customer relationship management system.